Location: Berlin
Dr. Jung & Partner Software & Consulting AG is a software company with just over 20 employees based in Berlin. For more than 20 years, we have been offering solutions in the fields of construction materials testing, quality assurance, and construction site logistics. Our clients are located in Europe and North America. Support is provided in both English and German.
To strengthen our team, we are looking for Support Specialists (f/m/d).
Your Responsibilities
You will be the first point of contact for our customers regarding all inquiries. You will handle and coordinate customer requests via our ticket system (Jira), by phone, remote tools, or on-site, resolving issues independently or forwarding them to the appropriate team. All support provided to our customers is documented by you. Over time, you will contribute suggestions for improvements to our products and internal processes, becoming a key link between IT and the business departments.
Your Profile
You enjoy working with software and IT-related topics and are enthusiastic about sharing your knowledge with others. You are motivated to contribute to our team and to answer customer inquiries to the best of your ability. You work in a structured manner and are not afraid to dive into complex issues. You have excellent communication skills in both German and English. Prior experience in the construction materials sector is not required, but you should be willing to familiarize yourself with our area of expertise.
We look forward to receiving your application (including your salary expectations and potential starting date).
What you can expect
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