Support

Professional customer service is an integral part of Dr. Jung & Partner’s corporate philosophy.
Our commitment to our customers does not end with the purchase of LASTRADA. Instead, we are here to provide you with the support you need for your daily work — whenever you need it.

LASTRADA customers benefit from reliable long-term support, online, by phone, or in person on site. Our support team offers expert, personal assistance and helps you quickly and without unnecessary bureaucracy.

Continuous Software Maintenance

LASTRADA is being improved continuously: Dr. Jung & Partner guarantees continuous software maintenance and regular updates. This policy protects our customer’s investment. We offer update intervals between one and two months and – when needed – patches within 24h. Each update includes new functionalities which were requested by our users. Each customer has all-time access to the latest product information. We keep our customers informed of new LASTRADA developments by publishing a newsletter with every version.

We encourage all our customers to share suggestions for improvement. Every request will be implemented promptly and free of additional charges, if it complements or improves the existing modules. If a new standard is required by our customer, which is not yet implemented in LASTRADA, we add this test as part of the maintenance service. Finally, the lively intercommunication amongst customers and developers is an integral element of the dynamic evolution of LASTRADA.

User Conference

We host LASTRADA User Conferences to encourage the exchange of experiences among our clients. This event allows us to systematically gather feedback on the existing system and new developments.